☀ Getting started with Sol Reference Check

Meet Sol, our AI agent designed to simplify reference verification for your hiring process. Sol automatically contacts candidates to request their professional references, then reaches out to those references to conduct verification calls and gather insights about the candidate’s work history. All results are compiled into detailed reports accessible through your Emptor Dashboard. This guide will walk you through how Sol works and how to effectively interpret your reference reports.

🚀 Quick start

• Access to Emptor Dashboard
• Candidate’s phone number with country code (WhatsApp preferred)

📍 Reminder: Remember that this process only runs the reference check. Sol will contact your candidate specifically for reference verification, not other background screening steps.

✨ How to start your first Reference Check?

1. Go to Profiles → Click “Add Profile”
2. Check “Add as pre-candidate”
3. Select the pipeline “BGC + Reference”
4. Enter your candidate’s phone number (WhatsApp preferred and don’t forget the country code e.g: “+51 111 111 111”
5. Finally, click “Add Profile”

💡 Pro tip: Double-check that phone number! Sol uses WhatsApp for all outreach.

🔄 What Sol does next?

1. Contacts your candidate📱

Sol sends a WhatsApp asking for:

• 1-3 professional references (name, phone, company, relationship)

2. Reaches out to references 🤝

Each reference gets three simple options:

• Accept → Call within 2 hours
• Schedule → Pick another time
• Decline → Opt out completely

3. Records everything 📝

• All calls recorded & transcribed
• Auto-tagged with date/time/duration
• Results appear in your dashboard instantly

You will see all the data in your report!

📊 Understanding your report

The process of contacting the references will appear in the Dashboard.

🔵 Info Only: Report contains reference information without specific status indicators.

📝 References overview

A summary of all references with their current status:

Column	What it shows	Example
👤 Name	Reference contact	Gabriel
📞 Phone	Contact number	+51901171469
🤝 Relationship	Connection type	Compañero, Familiar
📍 Status	Current stage	scheduled, complete
📅 Call Date	Interview timing	Sep 8, 25, 7:31 PM
⏱️ Duration	Call length	12:34 or - if pending

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📍Individual reference details

Click any reference name to expand detailed information:

Detail	Description	Example
📱 WhatsApp Contacted	First outreach date	Sep 8, 25, 5:31 PM
🔄 Call Attempts	Contact tries made	2 attempts
🗣️ Call Duration	Interview length	15:22
📝 Summary	Concise summary of the conversation	Available when the call is completed
📝 Transcript	Full conversation	Available when the call is completed

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📍Reference’s status

Also, there will be a detailed table of every reference contacted by Sol and its status. Here you can check what each status means:

Status	What it means
🔵 Scheduled	Calls booked (within 2 hours)
🟠 Incomplete	Call started but not finished
🟢 Complete	Reference interview done
🔴 Declined	Reference opted out
⚫ Failed	Couldn’t reach after multiple attempts

5. Pro Tips

• Double-check the candidate’s phone number and always make sure to include the country code.
• Tell your candidate to look out for a WhatsApp from Sol.

Need help? Email info@emptor.io or visit our Help Center in your dashboard. Happy referencing!

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